The figure reflects the fact that the number of potential property transactions has risen sharply in recent months due to the stamp duty holiday, which could continue into the New Year.
According to Zoopla forecasts, an additional 100,000 sales are expected in the first quarter of 2021 as high transaction volumes spill over from 2020. This could result in an additional 33,000 fall throughs and lost commission for the industry to the tune of approximately £75m, suggests Gazeal.
“This results in agents doing hours of work without getting paid. Agents have to face the reality that each branch risks losing thousands of pounds in commission each month due to fall-throughs” says Bryan Mansell, co-founder of Gazeal.
He adds: “Providing reservation agreements is a good place to start as they confirm commitment on both sides and take emotion out the equation. A reservation agreement is a fair and balanced way of protecting transactions in which no-one is punished if no-one is to blame for a transaction falling through. Furthermore, sellers are encouraged to use reservation agreements as recommended in the government’s How to Sell Guide.”
Gazeal claims reservation agreements have been proven to reduce agents’ fall-through rates by at least 50 per cent.
Mansell adds that ensuring properties are ‘sale-ready’ with up-front information such as protocol information forms, title documents, certificates and guarantees, can reduce the chance of any problems further down the line and protect agents’ pipelines.
