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Revealed – the agent posting Instagram pictures of clients’ houses

Revealed - the agent posting Instagram pictures of clients’ houses

The high-end estate agent who has quit his post after being found to have posted pictures of clients’ houses on Instagram has been named.

Last week The Times made reference to speculation that an agency was being sued by clients upset at seeing images of their properties on an individual agent’s Instagram; but now the Financial Times has identified him as Knight Frank’s Daniel Daggers.

The FT, and other national papers quoting the FT, say that Daggers was nicknamed Mr Super Prime on his social media hashtag, and had claimed to have successfully sold £3.85 billion of properties, including a £95m mansion at London’s St James’s Park, bought by a US billionaire, and an unmodernised off-market house sale in central London worth £45m.

As of last evening, Daggers’ Instagram profile referred to himself as “The Luxury Real Estate Advisor”; amongst the images posted is an eight-page presentation of his 2018 and 2019 performance which includes £241.67m in sales deals.

Estate Agent Today contacted Knight Frank after emails to Dagger’s Knight Frank address received an out of office message saying: “This mailbox is no longer monitored” and giving enquirers the email address of a Knight Frank negotiator.

A statement to EAT from Knight Frank itself says: “Knight Frank can confirm Daniel Daggers resigned in November 2019 and will leave the firm in February 2020.”

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Agents can capture automated valuation leads even if they quit process

Agents can capture automated valuation leads even if they quit process

The ValPal Network claims its new product allows agents to gather the maximum amount of information from customers using its automated valuation tool – even if they fail to complete the valuation exercise.

‘Before You Go’ sliders are triggered if a user of the valuation process close a valuation page before completing it.

An ’In a hurry?’ tab appears, encouraging them to fill in their details to be contacted later.

“As with any marketing campaign, you’re going to have some people bounce from the online valuation page, whether they get distracted or don’t want to part with their personal details at that point of the process,” explains Craig Vile, director of The ValPal Network.

“We now have a solution for both reducing the bounce rate with the ‘Before You Go’ sliders while allowing agents to make the most of every opportunity with our incomplete valuation data leads.”

The ValPal Network says it now provides instant online valuation services and a range of additional products to over 800 brands and over 4,000 agency offices across the UK.

The network’s creators say the sliders complement a separate product – the incomplete valuation leads initiative, which was launched in late last year.

Additional leads are generated by consumers who fill in the first page of the online valuation but abandon the process before completing page two.

Members of The ValPal Network are then provided with the prospect’s address – which they would have entered on the first page – providing them with several prospecting opportunities to target the consumer.

“We see the ‘Before You Go’ sliders as the first step, encouraging consumers who try to leave the process to fill in their details before leaving. If we can’t capture the contact details, we still have their address which we can pass on to the agent to target by cross-referencing and canvassing” says Vile.

The ValPal Network says estate and letting agents should be looking to capitalise on the opportunities presented by a resurgent property market over recent weeks

“It’s clear that the market has bounced thanks to the traditional new year surge, combined with the election result and more certainty over the outcome of Brexit” says Vile.

“That’s why now is the perfect time for agents to boost their marketing activity in order to reap the benefits of renewed market confidence.

“We know more prospective sellers and landlords will be browsing agents’ websites and looking for instant online valuations over the next few weeks. Therefore, using all the additional tools we provide can help our members to maintain and build a healthy database while also generating more hot leads” he adds.

The ValPal Network is owned by Angels Media, which publishing Estate Agent Today, Letting Agent Today and the other ‘Today’ online industry trade news websites.

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Agents warned they will be accused of mis-selling

Agents warned they will be accused of mis-selling

A leasehold reform campaigner claims estate agents face “growing calls to be held accountable for mis-selling leasehold properties.”

Louie Burns, managing director of the Leasehold Solutions Group, says: “Estate agents are facing mounting pressure to ensure they are listing leasehold properties correctly by providing prospective buyers with the information they need to make an informed decision. There is a high chance that failure to disclose these details could lead to accusations of mis-selling in the future.

“It is right that estate agents and online property portals should be transparent and provide home buyers with key details about the lease, including the number of years remaining, and the cost of any service charges and ground rent. However, we recognise that leasehold is a very complex area and estate agents are facing a steep learning curve to get up to speed with the ever-changing face of the leasehold system.”

Last year National Trading Standards published guidance for consumers seeking redress for leasehold matters, which states that estate agents must provide information consumers need to make an informed decision about a property and ensure that they treat the buyer and the seller honestly, fairly and promptly.

Burns continues: “Estate Agents should protect themselves and their firm’s reputation by adopting a policy of full disclosure. Any estate agent that does not disclose information relevant to the sale may find themselves in breach of the Consumer Protection from Unfair Trading Regulations (2008).”

Burns makes his claims in a statement promoting a half day course he is to hold, alongside Mark Chick, an enfranchisement lawyer and partner of central London law firm, Bishop & Sewell LLP.

The event takes place in London on February 4.

“Our training is intended to ensure estate agents fully understand the imminent changes in legislation to enable them to market and advise on leasehold properties most effectively and avoid any accusations of mis-selling” says Burns.

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More market optimism as transactions enjoy end-of-year boost

More market optimism as transactions enjoy end-of-year boost

The number of residential transactions rose by 6.2 per cent in December – an unseasonal increase – according to data from HM Revenue & Customs.

There were 104,670 residential property transactions last month, when traditionally deals drop because of Christmas.

The industry is happy with the unexpected boom.

“These figures are encouraging because they show an increase in transactions in December, up on November and the previous year. While HMRC advises caution and not to get too carried away, it’s certainly a positive, particularly as the impact of the general election is yet to be felt on transaction numbers” according to Jeremy Leaf, north London estate agent and a former RICS residential chairman.

Meanwhile Neil Knight, business development director at Spicerhaart Part-Exchange and Assisted Move, says: “It’s normal that people don’t look to move house around Christmas so we’d have expected to see a bit of a fall-off in December’s figures, but that hasn’t happened. Taken together with the figures for the two months before Christmas, this is a huge shot in the arm and paints a picture of a real recovery starting to take hold.”

Ben Johnston, director of website House, adds: “Transactional volume is what the UK housing market desperately needs, rather than rising property prices, so these figures are encouraging … December’s transaction numbers are perhaps not as telling as those of Q1 2020. These will be the true indicator of whether we are experiencing a ‘Boris bounce’.”

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Housing market activity in London bounces back as demand surges

Housing market activity in London bounces back as demand surges

Soaring demand in London is pushing up activity levels with the housing market seeing interest from would-be buyers, including property investors, rocketing, according to the latest report from Knight Frank.

The number of new prospective buyers registering with the company in London rose to its highest weekly total in more than 15 years in the second week of January as they look to capitalise on the certainty brought by December’s general election result.

Knight Frank does not reveal exact numbers but the figure was 92% higher than the same week last year and 95% up on the same period in 2018.

Christopher Burton, head of Knight Frank’s Dulwich office, commented: “The second half of last year was active as buyers ventured back into the market but interest has exploded at the start of this year.”

There are early indications that the relative political certainty provided by last month’s general election result is starting to boost activity in prime London markets, with the number of exchanges for existing properties increasing significantly.

Tom Bill, head of London residential research, said: “The reasons for this uptick include the relatively benign global economic backdrop, ultra-low mortgage rates, the currency discount and the fact prime residential markets have re-priced in response to political uncertainty and tax changes.

“The extent of the pent-up demand that has built over 2019 could also inject more urgency into the market.

“In the final quarter of last year, there were ten new buyers for every new property listed in prime central and outer London, the highest ratio in more than fifteen years.”

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Property market sentiment improves following Tory election victory

Property market sentiment improves following Tory election victory

The housing market has enjoyed what some are calling a “Boris bounce” following the result of last month’s general election, with confidence in the market hitting a three-year high, according to a new survey.

Zoopla, in partnership with MonkeySeed, surveyed 6,000 people, and over 650 agents from the sales and lettings landscape across the UK, and found that the housing market is seeing some benefit from the greater clarity provided by the decisive election outcome.

Estate agent confidence levels are up, with more than half – 55% – of those surveyed reporting that they feel either ‘very confident’ or ‘somewhat confident’ in the strength of the market during the next year. This follows a three-year consecutive decline in agent confidence.

From a regional perspective, agents in the north are registering the highest levels of confidence in market performance for 2020 at 57%; meanwhile, agents in the south come in at 53% and demonstrate the highest turnaround in sentiment, up from 46% recorded 12 months prior.

Some 52% of agents expect to see an increase in the supply of stock coming onto the market over the next 12-18 months to start meeting buyer and renter demand.

Additionally, 45% of agents believe that there will be an increase in the number of property transactions that take place across the year ahead, in a further sign of renewed market health.

The economic and political landscape, as well as current stock levels, were cited as immediate market challenges; however, the subsequent election outcome is already starting to reshape market dynamics.

Andy Marshall, chief commercial officer at Zoopla, said: “It comes as little surprise that the so-called ‘Boris Bounce’ has already started to reshape the market in the immediate term – particularly amidst reports of improving consumer confidence following the decisive election outcome.

“Without doubt, appetite to buy and sell property has been pent up since the aftermath of the Brexit vote in 2016, and it would now appear that we have the green shoots of a new cycle in the market.

“While we don’t expect runaway prices – indeed we have forecast a modest 3% growth for 2020 – we are definitely heading in the right direction and agents are rightly benefitting from what we hope will become a new dawn.”

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Most in demand areas in the UK to rent a property

Most in demand areas in the UK to rent a property

Fresh figures from Howsy has revealed the most in-demand cities to rent property in the United Kingdom, with some surprising findings.

The rental management platform analysed demand across 23 major UK cities as well as each borough of London, based on the proportion of rental listings that had already been snapped up by renters as a percentage of all listings available online.

The study found when it comes to existing demand, Newport is home to the highest level of tenant demand with 35% of all rental homes listed on the major portals already let.

Other highly ranked in-demand cities for rental properties include Bristol at 34%, Nottingham (33%), Cambridge (33%) and Belfast (25%).

Elsewhere, Plymouth (23%), Portsmouth (23%), Bournemouth (23%), Leicester (18%) and Manchester (18%) complete the top 10.

Aberdeen remains the least sought after area for rental properties in the UK with tenant demand at 5% followed by Swansea (8%) and Leeds (9%).

In London, Bexley, Bromley, Sutton and Lewisham are the hottest boroughs for tenants straight off the bat in 2020, with 38% of all rental stock listed online already being snapped up.

Merton (32%), Croydon (31%), Greenwich (30%), Haringey (29%), Enfield (29%) and Kingston (27%) are also amongst the most popular.

The high financial barrier of rental costs is evident at the top end of the ladder with Kensington and Chelsea (7%), Westminster (7%), Camden (11%), the City of London (12%) and Hammersmith and Fulham (13%) all ranking with the lowest number of properties let as a percentage of total properties listed.

Calum Brannan, founder and CEO of Howsy, said: “The buy-to-let sector may have had a rough ride of late but the UK rental market is still heavily relied upon by many in order to put a roof over their head and as a result, many cities still provide a great opportunity for buy-to-let investors due to the lower levels of available stock and consistently high tenant demand.

“When looking to invest, this combination of high demand, an affordable initial cost and a good rental yield should all be considered in order to maximise a return. For those that do their research and tick these boxes, bricks and mortar remains a very sound investment despite attempts to dampen the financial return via stamp duty hikes and changes to tax relief.

“Hopefully, a newly refreshed Government will realise that the buy-to-let landlord is the backbone of the UK rental market and we need to encourage investment into the sector rather than deter it.”

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New regulations to combat carbon monoxide poisoning

New regulations to combat carbon monoxide poisoning

An assembly member has welcomed the introduction of legislation for carbon monoxide detectors in rented homes in Wales.

The Welsh Government says new regulations are to be introduced to tackle the threat of carbon monoxide poisoning.

Around 60 people a year are killed by carbon monoxide poisoning in Wales and thousands are hospitalised.

The regulations will require landlords in Wales and their agents to install working carbon monoxide alarms, smoke alarms and undertake an electrical safety test at least every five years.

The time frame is not clear at this stage, but it would appear that it will be implemented as part of the introduction of Section 91 of the Renting Homes (Wales) Act 2016 and prior to the end of this Assembly term in 2021.

Clwyd West AM Darren Millar previously expressed concerns to the Senedd over the absence of legal requirements for the detectors to be installed in rental properties.

But he has welcomed confirmation that a new section of the Renting Homes (Wales) Act 2016 will include additional requirements for landlords to install working carbon monoxide alarms, smoke alarms and undertake an electrical safety test at least every five years.

He said: “I’m absolutely delighted to hear that new regulations will be coming into force to ensure landlords install carbon monoxide testers in their properties and the Minister is committed to ensuring they are implemented by the end of this Assembly term.”

Many people are at risk of carbon monoxide poisoning, particularly if they do not have a CO alarm in their property.

In the short-term, carbon monoxide poisoning can cause dizziness, sickness, tiredness and stomach pain, while prolonged exposure can lead to loss of consciousness and have a significant impact on an individual’s mental state, coordination and heart health.

Carbon monoxide is a poisonous gas that is produced when fuel does not burn properly – usually from badly fitted or poorly maintained appliances.

Though carbon monoxide is a poisonous gas, it has no smell or taste, so it is not obvious when someone has been exposed to it. Just breathing it in can make somebody very unwell and it can kill if a person is exposed to high levels.

Millar added: Carbon monoxide is a toxic gas, but, being colourless, odourless, tasteless, and initially non-irritating, it is very difficult for people to detect.

“Unfortunately, many people across Wales still do not know enough about its dangers and it continues to claim lives or leave people with long-term chronic health problems.

“Currently 60 people a year are killed by carbon monoxide poisoning and thousands are hospitalised. Hopefully, these new regulations will help to reduce that figure.”

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Mandatory electrical safety regulations to be introduced in England

Mandatory electrical safety regulations to be introduced in EnglandThe government plans to introduce mandatory electrical installation inspecting for all rented homes.

Detailed regulations for enforcing compulsory five-year electrical safety checks in the private rented sector from July this year have been put forward and are now subject to parliamentary approval.

The draft regulations propose that, from 1 July 2020, all new private tenancies in England will need to ensure that electrical installations are inspected and tested by a qualified person prior to the start of a new tenancy.

The landlord will then be required to ensure that the installation is inspected and tested at least every five years, and more regularly if the most recent safety report requires it.

A breach of the regulations could see landlords fined up to £30,000.

David Cox, chief executive, ARLA Propertymark, commented: “We are supportive of this concept and believe it will create a level playing field for all agents and landlords as well as ensuring improved safety standards for tenants.

“Mandating electrical testing should have a limited impact on good professional landlords and agents in the market, many of whom already voluntarily undertake these inspections.

“We did raise concerns about the number of engineers available to undertake these reports by the April 2021 deadline but have received assurances from MHCLG about capacity in the supply chain.”

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Top tips for new student landlords

Top tips for new student landlords

Student property remains one of the most lucrative investments available to landlords, with sky-high double-digit yields currently on offer in many parts of the country.

With students heading back to university over the next few weeks, demand for student housing is currently high thanks to the growth of international students coming to study in the UK, and rise in UK nationals signing up for higher and further education. It is therefore unsurprising that investing in student property is on the rise – up 17% according to Savills.

But being a landlord is not easy and there are many issues faced, therefore bill-splitting service Glide had created a guide on how to deal with various tenant issues in the best way possible.

Repairs

Although student tenants have a reputation for house parties and late night drinking, that stereotype is perhaps a little outdated.

With the rising cost of student loans and students themselves becoming more money conscious than other generations, ensuring that their deposit is returned to them at the end of term likely a key priority for the majority.

However, as with renting to anyone, wear and tear is to be expected, especially for larger multi-occupancy properties, while any issue with the structure or exterior of the property you are renting out is your responsibility to maintain. Issues relating to  flooring, walls and any sanitaryware, such as toilets, sinks or baths, must also be resolved by you if they break.

But items brought into the property by the tenant are their responsibility to maintain. It’s not the landlord’s responsibility to pay for the repairs on items like TVs which were provided by the occupant.

It is important to remember to take an inventory of the property before tenants begin their occupancy, in order to enable you to tell the difference between repairs which naturally develop and issues that are caused by tenant neglect. Photos of the premises are useful to have in case of dispute.

Utilities 

As a landlord, you are responsible for ensuring that all gas and electric appliances are safe in the property, and a gas safety check is required every year. It is also your duty to install smoke alarms on every floor of the building – and carbon monoxide alarms in every room where a fuel burning appliance is situated.

But while it is down to the landlord to ensure the safety of these features, if appliances provided by the tenant break, or light bulbs need replacing, that’s down to the tenant to replace themselves. It is important to clarify these terms in the lease agreement to avoid any disagreements.

Making sure the boiler works and is regularly serviced to maintain the constant and safe supply of hot water for an occupant is also a non-negotiable. Should a boiler break, or if any leaks in the water supply occur, it is the landlord’s responsibility to get these fixed as soon as possible. It is also worth checking with your tenants how long the property will be empty during the Christmas break – if the boiler is switched off for extended periods during a particularly cold spell, there is a risk that the pipes will freeze, which could lead to central heating issues when tenants return in January.

A landlord must keep the general state of the property to a level which is deemed to be fit for habitation. This essentially means they must be kept clean, tidy and without any health and safety hazards for when the tenant moves in.

From there, it is the occupant who is responsible for the upkeep of the home, including features such as the gardens. However, issues like mould, damp and pests – such as rats – must be resolved by the landlord if they  result from general wear and tear.

As the owner, you are entitled to inspect the property as many times as you like, but tenants must be given at least 24 hours written notice advising of your intentions to enter the premises.

Bills and payments

The collection of rent payment is a concern, especially for student tenants, who may not be used to the responsibility of regular payments and arranging bills. However, the stigma around students being irresponsible with money is outdated and not reflective of the current generation.

CPS Homes of Cardiff said that “Students make for reliable, almost guaranteed tenants each year due to the academic cycle. You know that if the current tenants are planning to leave at the end of their tenancy a new group is just around the corner, ready and waiting to move in at the start of the next academic year.

“And contrary to the beliefs of many, they are usually very prompt payers of rent because they’re in receipt of a student loan that they receive termly.

“Having confirmation of this student loan is far stronger than an employment reference because people are far more likely to quit or lose their job than drop out of University.

“If they ever do get into trouble with their rent payments, a parent or guardian will have usually agreed to act as a financial guarantor at the start of the tenancy. This means a landlord can approach said person and demand full payment of the balance owed.”

If you are the landlord of a shared property, it is not up to you to organise the payment of rent and utility bills.

This is the responsibility of the occupants, as the money is ultimately to be paid to you, while any disputes should be settled between tenants.

However, encouraging your tenants to sign up to a bill splitting service takes the headache out of arranging bill payments – each tenant receives a bill for their share of the utilities, meaning no-one is stuck chasing for payments and all potential arguments are negated.